FAQ
ng88 FAQ — Live Games, Deposits and Withdrawals
Before playing at ng88, many questions come to mind — how live dealer games work, how quickly you can deposit using bKash or Nagad, what documents are needed for account verification, or how long a late-night withdrawal takes — this page provides detailed answers to all of those questions. Each section is arranged separately so you can quickly find the question you need.
Table of Contents
Live Dealer Games
ng88's virtual casino section offers live dealer games from multiple providers including Evolution, Pragmatic Play Live and Ezugi. Below are answers to the most frequently asked questions about these games.
In regular online games, a computer algorithm (RNG) determines the outcome. In live dealer games, a trained dealer sits at a real table, deals cards or spins the roulette wheel — the whole scene is broadcast live in high-definition video. When playing these games at ng88, you can also chat with the dealer, which is close to a real casino experience.
Roulette is relatively simple — a wheel spins and a ball lands on a number or colour. The easiest bets are Red/Black or Even/Odd, where the chance of winning is about 50%. Both European Roulette and Speed Roulette are available at ng88. For new players, the advice is to start with small bets and take time to understand the rules.
In Baccarat, you bet on which of two hands — Player or Banker — will have a point total closer to 9. Statistically, the Banker bet has a slightly lower house edge, which is why many experienced players prefer it. The Tie bet pays more but has a much lower probability. ng88 offers Baccarat tables from Pragmatic Play Live and SA Gaming.
Yes. Teen Patti is a very popular card game in the subcontinent and ng88 offers a live dealer version. Each round, players build the best hand from three cards. JILI's TeenPatti Joker and Teen Patti 20-20 are especially popular among Bangladeshi players.
Andar Bahar is a South Asian card game available in ng88's live casino through Ezugi and Vivo Gaming. The dealer places one card face-up in the middle (the Joker), then deals cards alternately to the Andar (inside) and Bahar (outside) piles. The side on which a card matching the Joker's value lands is the winning bet — that is the core rule.
Yes, ng88's live dealer games work well on both mobile browsers and the app. However, a stable internet connection (4G or Wi-Fi) is needed for a good experience, as live video streaming uses more data. The games are optimised for both Android and iOS devices.
Deposits
You can easily deposit from the wallet section at ng88. Below are answers to the most frequently asked questions about deposit methods, minimum amounts and the process.
ng88 currently supports deposits through four mobile banking methods — bKash, Nagad, Rocket and Upay. These are the most widely used methods in Bangladesh and the balance is added to your account instantly. The minimum deposit amount is the same for every method.
The minimum deposit at ng88 is ৳500. This is the same for all methods (bKash, Nagad, Rocket, Upay). You can start playing slot games, live casino or sports betting with just ৳500. This is convenient for playing on a small budget.
Log in to your ng88 account, go to the Wallet or Deposit section, and select Nagad. Send money from your own Nagad app to the Nagad number shown there. Enter the transaction ID in the deposit form and confirm — the balance will be added. You must send ৳500 or more.
ng88 does not charge any processing fee on deposits. However, your mobile banking provider (bKash, Nagad, Rocket or Upay) may apply their own send money charge — this charge follows that provider's rules and has nothing to do with ng88.
Yes, ng88 offers a 100% welcome bonus on your first deposit, up to ৳8,000.
That means if you deposit ৳1,000, you get another ৳1,000 as a bonus, making your total balance ৳2,000.
Before withdrawing the bonus amount, you must wager 15 times the total bonus
(wagering: ৳1,000 × 15 = ৳15,000).
First, check whether the transaction was successful — look for a confirmation
message in your mobile banking app. If everything looks fine, contact ng88's 24/7 live chat support
with the transaction ID and amount. The support team will verify and fix your balance promptly.
Account Verification
Account verification (KYC) is a security measure that keeps your funds safe. Below are answers to the most common questions about the verification process.
The main purpose of account verification is to prevent fraud and unauthorized access.
It confirms that the owner of the ng88 account and the owner of the mobile
wallet used for withdrawals are the same person. This keeps your money safe and
prevents anyone else from withdrawing funds from your account.
ng88 may request verification before your first large withdrawal or if unusual activity
is detected on your account. It is generally not required for everyday play or small withdrawals.
However, completing verification in advance avoids any delays at the time of withdrawal.
ng88 uses SSL encryption, so all uploaded documents are stored in encrypted form.
This information is used only for internal verification purposes and is not
shared with third parties. Our Privacy Policy
has full details on how data is stored and used.
Yes, this is important. The name on your ng88 account must match the name on the
bKash, Nagad, Rocket, or Upay wallet you use for withdrawals. If the names do not match,
your withdrawal may be blocked. So enter your correct name at registration and
use a wallet registered in your own name.
Once documents are submitted correctly, ng88's verification team reviews them promptly. The result is
usually communicated to the user by email or live chat. If the documents are clear and readable,
the process is completed faster.
How to Withdraw
Withdrawing from ng88 is straightforward, but there are a few rules to follow. Below are answers to the most common questions about withdrawals.
Withdrawals from ng88 via bKash, Nagad, Rocket, or Upay are generally
completed within 10 to 45 minutes. In some cases, verification or high transaction volume
may take a little longer, but most withdrawals are completed within this time frame.
The minimum withdrawal amount at ng88 is ৳500. As with deposits, this limit is the same
across all methods (bKash, Nagad, Rocket, Upay). Withdrawal requests below
৳500 cannot be accepted.
Yes, ng88's withdrawal system is active 24 hours a day, seven days a week.
You can request a withdrawal at night, in the early morning, on Fridays, or on public holidays.
Processing is completed within the usual 10–45 minutes. If you face any issues, contact the
24/7 support team.
No. ng88 only processes withdrawals to a mobile wallet registered in the account holder's own name.
Funds are not sent to someone else's bKash, Nagad, Rocket, or Upay number.
This is a mandatory policy at ng88 to ensure security and prevent fraud.
No, bonus funds cannot be withdrawn directly. The wagering requirement must be met first —
you need to place bets worth 15 times the bonus amount. For example, if you receive a
৳1,000 bonus, you can withdraw winnings from it after placing ৳15,000 in bets. For more details,
see the Terms & Conditions page.
If more than 45 minutes have passed, first check your account's verification status
and confirm that your wallet number is correct. If the issue remains,
contact ng88's live chat or email support with your withdrawal ID and amount —
the support team will look into it promptly.
Have more questions? We are always ready
If this page has not answered your question, ng88's support team is available 24 hours a day, seven days a week. Assistance is available in both Bengali and English.
Live Chat — from any page on the site
Email: [email protected]
Response time depends on the situation — live chat is usually the fastest.