ng88 Privacy Policy

Introduction and Scope

ng88 is an online gaming and betting platform that provides services to users in Bangladesh. This privacy policy ("Policy") applies to ng88's website, mobile application, and all related services. It explains what information we collect about you when you use our platform, how that information is processed, and what rights you can exercise over your information.

Please read this policy and our Terms and Conditions carefully before registering on our platform. These two documents together form the basis of the legal agreement between you and ng88.

This policy applies only to ng88's own operations. Third-party websites or services — such as payment gateways or a game provider's own platform — are outside the scope of this policy.

Information We Collect

2.1 Information You Provide

When you create an account on ng88, make a deposit, or contact support, we may collect the following information:

• Full name, date of birth, and nationality
• Email address and mobile number
• National ID or passport number (for identity verification)
• Payment details — mobile number linked to bKash, Nagad, Rocket, or Upay account
• Content of messages sent via live chat and email

2.2 Automatically Collected Information

When you browse ng88 or use the app, the following technical information may be collected automatically:

• IP address and device identifiers
• Browser type and operating system
• Pages visited, clicks, and session duration
• Information collected through cookies and similar tracking technologies
• Transaction history and betting activity data

2.3 Information Received from Third Parties

In some cases, we may receive information about you from identity verification agencies or fraud-prevention providers. This information is used solely to ensure account security.

Purpose of Using Information

ng88 uses your information for the following legitimate purposes:

3.1 Providing and Managing Services

• Creating, managing, and securing accounts
• Processing deposits and withdrawals
• Providing bonuses and promotional offers
• Customer support and complaint resolution

3.2 Meeting Legal and Regulatory Obligations

• Identity verification and age confirmation (users aged 21+)
• Anti-money laundering measures and fraud prevention
• Monitoring and reporting suspicious activity

3.3 Platform Improvement and Personalisation

• Reviewing and improving the user experience
• Displaying relevant offers and recommendations
• Analysing site performance and resolving issues

3.4 Ensuring Responsible Gaming

We analyse your betting and gaming activity patterns to identify potentially risky behaviour and take appropriate action when needed. To learn more, visit our Responsible Gaming page.

Information Storage and Security

4.1 Retention Period

We retain your information while your account is active. Even after an account is closed, certain information may be kept for a defined period as required by legal and regulatory obligations. Once the retention period expires, information is securely deleted or anonymised.

4.2 Technical Security Measures

ng88 uses industry-standard security technology to keep your information safe:

• All data transmission is secured through SSL encryption
• Payment information is stored in a separate encrypted layer
• OTP verification is in place for account access
• Firewall and anti-intrusion systems are active at the server level
• Regular audits and monitoring are carried out by the security team

4.3 Response to a Data Breach

If a security breach occurs and puts your information at risk, we will notify the affected users as quickly as reasonably possible and take the necessary protective measures.

Information Sharing and Third Parties

5.1 Approved Third Parties

ng88 may share your information with third parties in the following limited circumstances:

• Payment processors — bKash, Nagad, Rocket, Upay — information necessary to complete transactions
• Identity verification agencies — minimum information required for account verification
• Technology service providers — information essential for platform operation
• Game software providers — minimum information required to manage gameplay

5.2 Disclosure Under Legal Obligation

ng88 may be required to disclose your information to authorities in response to a court order, government directive, or other valid legal demand.

5.3 No Sale for Commercial Purposes

ng88 never sells or rents your personal information to third parties for commercial purposes. Data protection agreements are maintained with our third-party partners.

Cookies and Tracking Technologies

6.1 Types of Cookies

The ng88 website and app use cookies and similar technologies. These are mainly of three types:

• Essential cookies: Required for managing login sessions and core platform functions
• Functional cookies: For remembering your preferences, language, and settings
• Analytics cookies: For analysing user behaviour and improving the platform

6.2 Cookie Control

Most cookies can be controlled or disabled through your browser settings. However, disabling essential cookies may interrupt some core functions of the platform.

Your Rights and Choices

As a user of ng88, you have the following rights over your own information:

7.1 Right to Access Information

You may request from us at any time to find out what information we hold about you and how it is being used.

7.2 Right to Correct Information

If any information stored in your account is incorrect or incomplete, you may request a correction. Supporting documents will be required when correcting identity verification details.

7.3 Right to Delete Information

In certain circumstances, you may request that your information be deleted. However, information that must be retained due to legal obligations cannot be deleted.

7.4 Right to Object to Processing

You may raise an objection regarding marketing communications or profiling. Submit such requests via live chat or email.

7.5 Right to Withdraw Consent

Where data processing relies on your consent, you may withdraw that consent at any time. This will not affect any processing that was completed before the withdrawal.

International Data Transfers

ng88's servers or third-party service providers may be located outside Bangladesh. For such international data transfers, we ensure that adequate security measures are in place at the destination and that your information receives the same level of protection.

Our data processing agreements with third-party service providers include specific data protection terms.

Protection of Minors' Information

ng88 strictly prevents anyone under the age of 21 from creating an account or using the platform. We do not knowingly collect information from anyone under the age of 21. If a user is identified as a minor during age verification, that account is closed immediately and the associated information is deleted.

If you become aware of a minor using an ng88 account, please notify our support team immediately.

Policy Changes and Updates

ng88 reserves the right to amend this privacy policy at any time. For significant changes, we will notify you in advance by email or through the platform.

The date of each revision will be noted at the top of the policy as "Last Updated". Continuing to use the platform after any changes means you have agreed to the updated policy.

To learn about the full terms of our service, visit the Terms and Conditions page.

Contact and Complaints

For any questions, requests, or complaints regarding this privacy policy, please contact the ng88 customer support team. Our support is available seven days a week, twenty-four hours a day, in both Bengali and English.

Contact methods:

• Live Chat: directly through the chat window on the platform
• Email: [email protected]

We aim to respond to your request as quickly as reasonably possible. For general questions, you can visit our FAQ page — you will find answers to frequently asked questions there.