ng88 Terms and Conditions

These terms and conditions ("Terms") govern the use of the ng88 platform and all its associated services. By accessing the ng88 website, opening an account, or beginning to use any service, you are automatically considered to have legally agreed to these Terms.

The key terms used in this document are defined as follows:

• "Platform" — The ng88 website and mobile application (Android and iOS), available through official channels.
• "User" or "Member" — Anyone who accesses services through a registered account on ng88.
• "Services" — The online casino, slots, sports betting, live casino and other entertainment services provided by ng88.
• "Account" — A member's personal registered account through which the services are accessed.
• "Funds" — Real money deposited into the account and any bonus balance.

If you disagree with any part of these Terms, please stop using the ng88 platform. For general information about the platform, visit our About Us page.

The following eligibility conditions must be met to use ng88's services:

• You must be at least 21 years old. Anyone under 21 is strictly prohibited from participating in any ng88 service.
• You must reside in a legal jurisdiction where online gaming activities are lawfully permitted.
• You must be capable of making your own decisions independently and with sound judgment.
• You are acting on your own behalf — not on behalf of another person or for any commercial purpose.

ng88 may request documents for age and identity verification at any time. Withdrawals may be held until verification is complete.

ng88 takes a strict stance on protecting minors. Parents and guardians are asked to keep their devices and account credentials out of reach of children. For more details on responsible gaming, please read the Responsible Gaming page.

When registering on ng88, you must provide accurate, complete and up-to-date information. Registering with false or misleading information may result in account closure, and ng88 reserves the right to hold any deposited funds.

3.1 Single Account Policy

Each person may operate only one ng88 account. If the same person holds multiple accounts — using the same name, address, phone number, payment method or device — this will be treated as a policy violation and all accounts will be closed.

3.2 Account Security

Keeping your login credentials — username, password and OTP — fully confidential is your own responsibility. If someone accesses your account without authorisation, notify the ng88 support team immediately. You are responsible for all activity carried out through your account.

3.3 Updating Your Information

If your phone number, email or payment method changes, update your account information right away. ng88 is not responsible for any delays in deposits or withdrawals caused by outdated or incorrect information.

ng88 supports transactions for users in Bangladesh through the country's most widely used mobile financial services.

4.1 Deposit Methods and Limits

Accepted deposit methods on ng88 are: bKash, Nagad, Rocket and Upay. The minimum deposit for each method is ৳500. Once a deposit is completed, it is generally credited to the account balance within a short time.

4.2 Withdrawal Methods and Processing Time

Withdrawal requests are processed through the same channels — bKash, Nagad, Rocket or Upay. The minimum withdrawal amount is ৳500. Withdrawal requests are normally completed within 10 to 45 minutes.

4.3 Transaction Verification

ng88 reserves the right to verify identity for any transaction. If required documents are not submitted or the verification process is not completed, the release of funds may be put on hold. We are committed to following applicable international standards to prevent money laundering.

4.4 Source of Funds

You must confirm that the money being deposited comes from a legitimate source and belongs to you. Deposits from payment methods registered in a third party's name are not permitted.

ng88 runs various bonus and promotional offers for members. Each offer is subject to its own specific terms.

5.1 Welcome Bonus

New members have the opportunity to receive a 100% bonus on their first deposit, up to ৳8,000. For example: depositing ৳1,000 will add ৳1,000 in bonus, bringing the total balance to ৳2,000. To withdraw this bonus, you must wager 15 times the bonus amount — meaning in this example, ৳1,000 × 15 = ৳15,000 in wagering must be completed.

5.2 General Bonus Terms

• Bonuses may only be used on games designated by ng88.
• Bonus balances cannot be withdrawn before the wagering requirement is met.
• Multiple bonus offers cannot be active at the same time unless the terms explicitly allow it.
• Using low-risk or counter-betting strategies to meet wagering requirements will result in the bonus being cancelled.
• ng88 reserves the right to modify, suspend or cancel any bonus offer.

5.3 VIP Cashback

The ng88 VIP programme has five tiers: Bronze, Silver, Gold, Platinum and Diamond. Each tier receives weekly cashback — a fixed percentage of that week's net losses. For example, a Gold-tier member with ৳20,000 in net losses for the week will receive a maximum of ৳100 cashback (৳20,000 × 0.5%).

All games available on ng88 — slots, live casino, sports betting, virtual sports and fishing games — are governed by their own specific rules.

6.1 Game Outcomes

All game outcomes on ng88 are determined through certified Random Number Generator (RNG) technology. ng88 and its game providers do not predetermine the outcome of any game. If a game is interrupted mid-session due to a technical issue, ng88 reserves the right to reconcile the account based on the balance shown at the time.

6.2 Betting Limits

Minimum and maximum bet limits are set for each game and betting market. ng88 may change these limits at any time and they will take effect immediately.

6.3 Sports Betting

For sports betting, the odds displayed by ng88 are final. No bet may be cancelled or changed after a match has started, unless an error is identified in the relevant game or match. If an event is cancelled before it starts or before the minimum required time has elapsed, the stake for that bet will be refunded.

The following activities are strictly prohibited on the ng88 platform:

• Any form of fraud, manipulation or attempt to gain an unfair advantage.
• Operating games with the help of bots, scripts, automated software or artificial intelligence.
• Transactions connected to money laundering or any illegal activity.
• Running multiple accounts to circumvent bonus terms.
• Exploiting weaknesses in the gaming system or taking advantage of technical errors for unfair gain.
• Harassing or threatening ng88 staff or other members.
• Making transactions using a third party's payment method or bank account.
• Attempting to gain unauthorised access to ng88's services.

If any of the above activities are proven, ng88 reserves the right to close the account, hold funds and take applicable legal action.

8.1 Suspension by ng88

ng88 may temporarily suspend any account when an investigation is required. Funds in that account may be held during the investigation. If no irregularity is found, the account will be reactivated.

8.2 Closure by the User

You may close your account at any time. In that case, the balance will be returned after all active bets have been settled. However, any bonus that has not met its wagering requirement will be forfeited.

8.3 Self-Exclusion

If a member feels that their gaming habits are becoming uncontrolled, they can contact the ng88 support team to activate Self-Exclusion. This option can be taken on a temporary or permanent basis.

ng88 works to ensure a correct and uninterrupted platform service at all times. However, ng88's liability will be limited in the following circumstances:

• ng88 is not responsible for interruptions caused by internet connectivity issues or a user's device.
• ng88 bears no direct responsibility for delays or failures on the part of third-party payment providers.
• ng88 is not liable for service interruptions caused by circumstances beyond its control — such as natural disasters, government directives or network outages — referred to as force majeure.
• ng88 is not responsible for losses resulting from a user's own negligence or from sharing account credentials.

In the event of any dispute, ng88's system logs and records will be treated as the final evidence.

ng88 uses SSL encryption and industry-standard security practices to protect members' personal information. Full details of how your information is collected, stored and used can be found on the Privacy Policy page.

ng88 does not sell your personal information to any third party. However, specific information may be shared when required for payment processing, legal compliance or fraud prevention.

All content on the ng88 platform — logos, graphics, software, text and design — is protected by intellectual property law. Reproducing, modifying or commercially using this content without prior written permission from ng88 is strictly prohibited.

Game titles and related content belonging to game providers (such as Pragmatic Play, PG Soft, JILI, Evolution, Spribe and others) remain under their respective intellectual property rights.

ng88 reserves the right to change any part of these Terms at any time. Changes will take effect as soon as they are published on the website. For significant changes, ng88 will make reasonable efforts to notify members by email or account notification.

Continuing to use the platform after any changes are made will be taken as your acceptance of the updated Terms. If you have any questions about the latest Terms, please contact the ng88 support team.

If you need clarification on any part of these terms or have any account-related issues, contact the ng88 support team. The service is available 24/7 and support is provided in both Bengali and English.

• Live Chat: Get instant support through the chat icon on the platform.
• Email: [email protected]

For answers to common questions, visit the FAQ section — it covers frequently asked questions about accounts, payments, bonuses, and gaming.